Privacy Policy
322bd Data Practices

322bd collects personal information from players through a number of channels: directly when you register an account or contact our support team, automatically when you use our platform, and from third-party sources such as payment providers and identity verification services. The categories of data we collect are described below.

1.1 Account Registration Data

When you create a 322bd account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (to verify you are 18 years of age or older)
• Mobile phone number (primary contact method)
• Email address (for account communications)
• Residential address including city (Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or other)
• Preferred currency (Bangladeshi Taka, BDT)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect copies of:

• Government-issued photo identity documents (National ID card, passport, or driving licence)
• Proof of address documents (utility bills, bank statements, or official correspondence)
• Proof of payment method ownership (screenshots of bKash, Nagad, Rocket, or Upay accounts linked to your registered mobile number)
• Selfie or live facial verification image where required to confirm identity document authenticity

1.3 Financial Transaction Data

We record all financial transactions conducted through your 322bd account, including:

• Deposit amounts, timestamps, and payment method identifiers
• Withdrawal requests, amounts, and destination payment method references
• Bonus claims, wagering history, and cashback calculations
• Account balance history

322bd does not store full payment card numbers or mobile banking PINs. Payment processing is handled via secure third-party gateways (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), and we receive only the transaction reference and masked account identifier necessary to reconcile your account.

1.4 Gameplay and Betting Data

We collect records of all gambling activity on the platform, including game selections, bet amounts, bet outcomes, session duration, and responsible gaming tool usage. This data is used to maintain accurate account records, resolve disputes, and monitor for signs of problem gambling behaviour in order to fulfil our responsible gaming obligations.

1.5 Technical and Usage Data

When you visit the 322bd website, our servers automatically collect the following technical information:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation path
• Referring URL (the site or search engine that directed you to 322bd)
• Session start and end timestamps
• Device fingerprint identifiers used to detect duplicate accounts

1.6 Communications Data

If you contact our customer support team via live chat, email, or any other channel, we retain records of those communications, including your queries, our responses, and any attachments you submit. These records are used to track complaint resolution and improve our service quality.

322bd processes your personal data on several legal bases, including the performance of our contract with you (operating your player account), compliance with legal obligations (KYC and anti-money laundering requirements), our legitimate business interests, and — where applicable — your consent. The table below summarises the primary purposes for which your data is used.

2.1 Promotional Communications

322bd will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, or special offers if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your consent at any time by updating your notification preferences in the Account Settings section or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal.

2.2 Automated Decision-Making

322bd uses automated systems to flag accounts for fraud review, to detect patterns consistent with problem gambling, and to enforce responsible gaming limits. Where an automated process results in a significant decision affecting your account — such as a withdrawal hold or account suspension — you have the right to request human review of that decision by contacting the compliance team through the support channel.

322bd uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and analyse site usage. Cookies are small text files stored in your browser. The table below describes the categories of cookies we use.

3.1 Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled because they are essential to the operation of the platform — for example, they maintain your login session between page loads. Functional, analytics, and performance cookies can be managed through your browser settings. Most modern browsers allow you to block or delete cookies via the Privacy or Settings menu. Please note that blocking functional cookies may affect your experience on the platform, for example by resetting your display preferences each session.

3.2 Third-Party Analytics

322bd uses third-party analytics tools to help us understand how players interact with the platform. These tools collect anonymised, aggregated data about page visits and navigation patterns. They do not receive personally identifiable information such as your name, account balance, or payment details. Third-party analytics providers are contractually required to process data solely for the purposes instructed by 322bd and are prohibited from using it for their own commercial purposes.

322bd does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.

4.1 Payment Processing Partners

To process your deposits and withdrawals, 322bd shares the minimum necessary transaction data with our payment processing partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each of these partners operates under its own privacy and data protection policies and is subject to applicable financial regulations. The data shared is limited to the transaction amount, your registered mobile number or bank account reference, and the transaction identifier.

4.2 Identity Verification Services

For KYC verification, 322bd may share identity document images and personal details with a contracted third-party identity verification provider. This provider performs document authenticity checks and age verification on our behalf. The provider is contractually prohibited from using your data for any purpose other than the identity check requested by 322bd.

4.3 Game Content Providers

322bd's game lobby includes content from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game from one of these providers, a session token is passed to the provider's game server to authenticate the session. This token is pseudonymous and does not include your full name or payment details. Game providers use this data solely to render the game session and record the outcome for payout purposes.

4.4 Legal and Regulatory Disclosures

322bd may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies if we are legally required to do so, or if we believe in good faith that such disclosure is necessary to prevent or investigate fraud, money laundering, or other illegal activity, to protect the safety of our players or staff, or to defend against legal claims made against 322bd.

4.5 Business Transfers

In the event that 322bd undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data will be processed as a result.

322bd takes data security seriously and employs a layered set of technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

5.1 Encryption in Transit and at Rest

All data transmitted between your browser or mobile device and the 322bd platform is encrypted using TLS 1.2 or higher (HTTPS). Sensitive data stored in our databases — including password hashes, identity document images, and payment references — is encrypted at rest using industry-standard encryption algorithms. Passwords are never stored in plain text; they are hashed using a strong one-way hashing algorithm with a unique per-user salt.

5.2 Access Controls

Access to personal data within 322bd's internal systems is restricted to staff members who genuinely need it to perform their job functions. All internal access is governed by role-based access control policies, and access logs are maintained and reviewed regularly. Support staff can access the minimum account data necessary to assist you but cannot view your full payment details or KYC document images without an elevated permission approval.

5.3 Security Monitoring

322bd continuously monitors platform systems for suspicious activity, including unusual login patterns, rapid account changes, and anomalous transaction behaviour. Automated alerts notify the security team of potential incidents in real time. We conduct regular security reviews and promptly remediate identified vulnerabilities.

5.4 Your Responsibilities

While 322bd implements robust security measures on our side, the security of your account also depends on the steps you take to protect your login credentials. You should use a strong, unique password for your 322bd account, never share your password with anyone, and log out of your account when using a shared or public device. If you believe your account has been compromised, contact our support team immediately via live chat.

322bd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, or to resolve disputes and enforce our agreements. The table below sets out the standard retention periods we apply to the main categories of data we hold.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregated data (for example, statistical analysis of platform usage) may be retained indefinitely as it no longer constitutes personal data.

As a player on the 322bd platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or write to us at the email address listed below. We will respond to all valid requests within 30 calendar days.

7.1 Right of Access

You have the right to request a copy of the personal data 322bd holds about you. Upon a valid access request, we will provide you with a summary of the data categories we hold, the purposes for which they are processed, and the retention periods that apply. We may need to verify your identity before fulfilling an access request to protect your data from being disclosed to an unauthorised party.

7.2 Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update certain account details — such as your contact email address and phone number — directly through your Account Settings page. For corrections to your legal name or date of birth (which appear on your KYC documents), please contact the support team and provide the relevant supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances, for example if you believe the data is no longer necessary for the purposes it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that 322bd is subject to legal obligations that require us to retain certain data (particularly financial transaction records and KYC documents) for defined minimum periods, even after account closure. In such cases, we will delete all data that is not subject to a mandatory retention requirement and inform you of what data must be retained and for how long.

7.4 Right to Restriction of Processing

You may request that we restrict the processing of your personal data in circumstances where you contest the accuracy of the data, you object to processing based on legitimate interest, or the processing is unlawful but you prefer restriction over erasure. During a restriction period, we will continue to store your data but will not actively process it except as required by law or with your consent.

7.5 Right to Object

Where 322bd processes your personal data on the basis of legitimate interests, you have the right to object to that processing. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defence of legal claims. You may always object to the processing of your data for direct marketing purposes, and we will honour that request without exception.

7.6 Right to Data Portability

Where your data is processed by automated means on the basis of your consent or contract performance, you have the right to receive a structured, commonly used, machine-readable copy of that data to transfer to another service provider. Please contact our support team to make a data portability request.

8.1 How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 322bd handles your personal data, please contact us through one of the following channels:

• Live chat: Available 24/7 inside your 322bd account dashboard — the fastest way to reach our support team
• Email: [email protected] — plain text address, not a clickable link — please use the subject line "Privacy Enquiry"

Our support team operates around the clock, 365 days a year including Eid, Durga Puja, Victory Day (16 December), and Independence Day (26 March) in Bangladesh. All privacy-related enquiries are escalated to the compliance team and receive a formal written response.

8.2 Policy Updates

322bd reserves the right to update this Privacy Policy at any time. When we make material changes, we will publish the revised policy on this page with a new effective date and notify registered players through an in-platform notification or email (where you have opted in to receive communications). The date at the top of this page will always reflect when the policy was last reviewed and updated.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the 322bd platform following any update constitutes acceptance of the revised policy. If you do not agree with the revised policy, you should stop using the platform and contact us to close your account.

8.3 Children's Privacy

The 322bd platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from any individual under the age of 18. If we become aware that we have inadvertently collected data from an underage individual, we will immediately delete that data and close the associated account. If you believe that a minor has created an account on the 322bd platform, please contact our support team immediately.

8.4 Links to Third-Party Sites

The 322bd platform does not contain links to external third-party websites beyond those strictly necessary for payment processing. This Privacy Policy applies solely to the 322bd platform at https://322bd.app. 322bd is not responsible for the privacy practices of any payment provider's own platform (such as the bKash or Nagad apps), and we encourage you to read the privacy policies of those services independently.